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Your Rights
What rights does the Federal Trade Commission (FTC) Funeral Rule provide
me?
The Funeral Rule, enforced by the Federal Trade Commission (FTC), protects
consumers by allowing them to purchase funeral items, such as caskets, from
a source other than a funeral home, without being penalized in any way.
When you begin the arrangement process, the funeral director, by law, must
give you a General Price List of the goods and services they provide. With
the exception of the non-declinable fee (the basic fee of the funeral director
and staff, which must be accepted), you can select or omit any item on their
general price list. The funeral director cannot change the prices on their
list, charge you a fee, or offer you a different price list to penalize you
if you wish to buy a casket elsewhere.
Will the funeral director be offended when I buy a casket elsewhere?
Fortunately, most funeral directors are professionals that will respect
your choice to purchase a casket elsewhere. They are well aware of the Federal
Trade Commission (FTC)Funeral Rule, and the rights it affords you as a consumer.
These laws have been in effect since 1984, and most funeral directors have
come to accept that many of their customers can now buy caskets online. Unfortunately
there are still some funeral directors out there that will try all kinds of
illegal sales tactics to dissuade you from buying a casket online. They might
tell you they have had bad experience with these online caskets. They might
say that the bottom might fall out, or that it won't fit in the grave, or
that it might not arrive on time etc. etc.. These hardball sales tactics are
illegal and unfairly pressure emotionally vulnerable families going through
the loss of a loved one. By immediately asking for a general price list and
mentioning The F.T.C. Funeral Rule, you will put these funeral directors on
notice that you are an informed consumer, and stop them from trying these
tactics. Our caskets are the same or higher quality than the caskets on display
at your funeral home. Also, since you will be buying an Eco Casket, assure
your funeral director that you are making this choice in order to make the
funeral more meaningful. Either because you care for the environment yourself,
or because it is something the deceased cared about. A casket that reflects
the personality and preferences of your loved one can be a beautiful tribute
to their life.
Can the funeral home make me sign an indemnification form?
Some funeral directors will try to make you sign a form that will limit
their liability if anything goes wrong due to the third party casket. This
is mostly just another way to try and intimidate you into buying a casket
from the funeral home. While it is legal for them to offer you the form, they
cannot require you to sign the form as a condition of their accepting a third
party casket. We recommend you do not sign any such form.
Will I be required to be present when the casket is delivered?
There is absolutely no need for you to be personally present when the casket
is delivered. The casket will be addressed to the funeral home, and any funeral
home employee can sign for receipt of the casket.
©2004 Belmont Caskets All Rights Reserved
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