Free Next Day Delivery!
Frequently Asked Questions
How do I order from Belmont casket?
Simply call us tollfree at 1-800-914 9145. A caring professional will answer
any questions you have and take your order. We at Belmont caskets take care
of all the delivery arrangements. We call the funeral home of your choice,
and talk directly to your funeral director to confirm the delivery address
How quick can the casket be delivered?
We offer free next day delivery to most cities in the Continental U.S..
When you place your order before 12 noon MST (2 PM on the East coast, 11 AM
on the West coast) the casket will be delivered before 5 PM the next business
day. Orders placed after 12 noon will be processed the next business day.
If the funeral home of your choice is located more than 50 miles from a major
metropolitan airport, there may be a surcharge if next day delivery
is required (please call us to check).
What if there is something wrong with the casket?
At Belmont caskets we are fully aware how important it is that your casket
arrives on time and in perfect condition. We take pride in our profession,
and to ensure your satisfaction, we inspect every single casket for defects
prior to shipping. We take great care in packaging the casket in a highly
protective and very sturdy shipping crate to ensure it arrives in perfect
condition. With these safeguards in place it is extremely unlikely that the
casket arrives with any defects or damage. In the unlikely event of the casket
sustaining damage in shipping, Belmont caskets will replace the damaged casket
free of charge.
Will I be required to be present when the casket is delivered?
There is absolutely no need for you to be personally present when the casket
is delivered. The casket will be addressed to the funeral home, and any funeral
home employee can sign for receipt of the casket.
Will the funeral home charge me a handling fee?
By law the funeral home can not charge you a handling or service fee when
you choose to buy a casket from a third party.
Will the funeral director be offended when I buy a casket elsewhere?
Fortunately, most funeral directors are professionals that will respect
your choice to purchase a casket elsewhere. They are well aware of the Federal
Trade Commission (FTC) Funeral Rule, and the rights it affords you as a consumer.
These laws have been in effect since 1984, and most funeral directors have
come to accept that many of their customers can now buy caskets online. Unfortunately
there are still some funeral directors out there that will try all kinds of
illegal sales tactics to dissuade you from buying a casket online. They might
tell you they have had bad experience with these online caskets. They might
say that the bottom might fall out, or that it won't fit in the grave, or
that it might not arrive on time etc. etc.. These hardball sales tactics are
illegal and unfairly pressure emotionally vulnerable families going through
the loss of a loved one. By immediately asking for a general price list and
mentioning The F.T.C. Funeral Rule, you will put these funeral directors on
notice that you are an informed consumer, and stop them from trying these
tactics. Our caskets are the same or higher quality than the caskets on display
at your funeral home. Also, since you will be buying an Eco Casket, assure
your funeral director that you are making this choice in order to make the
funeral more meaningful. Either because you care for the environment yourself,
or because it is something the deceased cared about. A casket that reflects
the personality and preferences of your loved one can be a beautiful tribute
to their life.
What rights does the Federal Trade Commission (FTC) Funeral Rule provide
The Funeral Rule, enforced by the Federal Trade Commission (FTC), protects
consumers by allowing them to purchase funeral items, such as caskets, from
a source other than a funeral home, without being penalized in any way.
When you begin the arrangement process, the funeral director, by law, must
give you a General Price List of the goods and services they provide. With
the exception of the non-declinable fee (the basic fee of the funeral director
and staff, which must be accepted), you can select or omit any item on their
general price list. The funeral director cannot change the prices on their
list, charge you a fee, or offer you a different price list to penalize you
if you wish to buy a casket elsewhere.
How big a person can the Eco Casket accommodate?
The interior dimensions of the Eco Casket are exactly the same as the interior
dimensions of the hardwood caskets on display at your local funeral home.
The Eco Casket will easily accommodate a person up to 6'-4" and/or 250
lb. We do not at this time manufacture an oversize Eco Casket.
I've heard about gasketed or sealed caskets. Are they better?
Several years ago some manufacturers started making metal caskets that have
a rubber seal between the case and the lid to provide an airtight environment
inside the casket. To justify the significantly higher price on these caskets
they were saying that these caskets would better protect the remains, even
suggesting that these caskets would "preserve" the remains. Nothing
could be further from the truth. Human remains naturally decompose regardless
of them being in an airtight container or not. In fact, the airtight container
interferes with dehydration, which is a natural part of the decomposition
process. Sealed caskets have been widely criticized by coroners and consumer
organizations. If you would like more information on this subject, please
go to the website of the funeral consumers alliance at www.funerals.org
Is embalming bad for the environment?
Yes it is! Ask your funeral director not to embalm. Modern refrigeration
technology has made embalming an entirely unnecessary procedure. Embalming
fluid is highly toxic, and will eventually leach into the ground and contaminate
the soil and groundwater. Embalming in the U.S. is a tradition that developed
before the days of refrigeration. Before refrigeration, embalming was the
only way to preserve the body for a few days, and allowed for open casket
services several days after the deceased passed away. Please know that replacing
the blood in the deceased's body with a toxic embalming fluid preserves the
body for a few days only. After burial the natural decomposition process commences
whether the body was embalmed or not. Some funeral directors will press for
embalming because it is a procedure they can charge you for. Please insist
on no embalming.
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Monday - Friday
8 AM - 8 PM MST